At DigiSub Store, we strive to provide seamless access to premium digital tools. Because our products are digital access credentials and subscriptions, our refund policy is strictly structured to prevent abuse.
Last Updated: March 2026
1. General Rule: No Refunds After Delivery
Due to the nature of digital goods, all sales are final. Once the subscription details (Email, Password, or Invite Link) have been successfully delivered and are working, we do not offer refunds, returns, or exchanges.
2. Eligible Conditions for a Refund
A refund will only be issued under the following specific circumstances:
- Failure to Deliver: If we are unable to deliver your purchased access within 48 hours of successful payment.
- Out of Stock: If you purchase a plan that is currently out of stock and we cannot restock it within a reasonable timeframe.
3. Replacements vs. Refunds
If you face a technical issue or if the account stops working within your active warranty period:
- We will fix the issue or replace the account for free.
- Refunds will not be given for technical drops; instead, our support team will restore your access as per your plan's duration.
4. Non-Refundable Situations (Zero Tolerance)
You will lose your warranty and will not get a refund if:
- You attempt to change the password, recovery email, or billing settings of a shared/managed account.
- You share the account details with multiple users beyond the allowed device limit.
- You purchase a product by mistake or change your mind after receiving the access.
- Your account gets restricted due to your own violation of the original provider’s (e.g., Adobe's) terms of service.
5. How to Request a Refund or Support
If you meet the refund criteria (e.g., non-delivery after 48 hours), please contact us via our official WhatsApp support number with your Order ID and Payment Phone Number.